Gallery Byzantium offers 100% Satisfaction Guaranteed. We offer a 20 day return policy. If you are not completely satisfied with your purchase, please email or call 1-800-798-6173 to obtain return authorization. When returning the merchandise we ask that you insure the package for the value of the item(s) and include the return authorization on the invoice and message. We will exchange or refund in the amount of the merchandise only. If we make an error in filling your order, we will pay all shipping charges for replacement.